With Digital Assistants … Personality Matters!
A digital assistant can help you to manage your contact center volume and grow your business … but did you know it can also be the best ambassador for your brand?
Recently, BankSouth, Kasisto and NCR participated in an interactive, live webinar that explored how digital assistants are able to become your financial institution’s best digital employee. BankSouth shared their story of Rita, a smart and sassy KAI-powered digital assistant who has reshaped their customer experiences, across both digital and physical channels. Hear more about how Rita was able to go live so quickly, through partnership with Kasisto and NCR … and about the incredible benefits she is delivering for BankSouth. Watch below!
Rita’s Results:
- Go-live completed in less than 6 weeks
- High out-of-the-gate customer activation, through branding & teamwork
- 96% containment rates
- 2x average customer engagement rate
Kasisto’s Chief Experience Officer, Lindsay Soergel led BankSouth's Chief Innovation Officer, Harry Gunsallus, NCR’s President & GM of Digital Banking, Doug Brown, and Kasisto’s CEO & Co-Founder, Zor Gorelov, through a discussion focusing on:
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- What technology is involved in creating such an effective teammate?
- What separates a chatbot from a digital assistant? And why does it matter?
- What immediate impacts can your employees and consumers expect
- How can your employees become raving fans of your digital assistant?
About Kasisto
KAI is the leading digital experience platform for the financial services industry. Kasisto’s customers include J.P. Morgan, Westpac, Standard Chartered, TD, Manulife Bank, and credit unions such as Fairwinds and Excite – and many more. These financial institutions chose KAI for its proven track record to drive business results while improving customer experiences. The platform is engaging with millions of consumers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest Conversational AI portfolio in the industry. Kasisto is headquartered in New York City, with offices in Silicon Valley and Singapore. Kasisto Singapore Pte Ltd is a wholly-owned subsidiary of Kasisto. For more information visit kasisto.com.