First Financial Bank: Member Engagement that Drives Business Growth


How Gabby Helped First Financial Bank Grow Accounts and Retain Customers –

This case study will explore how the bank successfully introduced a KAI-powered intelligent digital assistant (IDA) and stayed true to its mission of offering personalized service across all of its customers’ financial needs to make sure they get everything they deserve.

Read more about how Gabby was able to provide a significant increase in the number of new deposit and loan accounts opened, in just four months after launch! 


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FFB Case Study Title Page

About Kasisto

KAI is the leading conversational AI platform for the financial services industry. Kasisto’s customers include global banks such as J.P. Morgan, Westpac, Standard Chartered, TD, and Nedbank, and US community banks and credit unions such as First Financial Bank, Meriwest and Indiana University Credit Union – and many more. These financial institutions chose KAI for its proven track record in driving business growth and improving the banking experience for consumers and employees. The platform is engaging with millions of consumers and bankers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest conversational AI portfolio in the financial industry and is tightly integrated into the fintech ecosystem through our partnerships with proven technology providers such as FIS, NCR, Q2, and others

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