Through the Kasisto and Glia partnership, banks and credit unions can leverage the AI-powered digital assistant to conversationally respond to customer needs in the moment, making support quicker and easier for institutions, customers, and members. When the need for human support arises, the assistant seamlessly transfers interactions to a live representative through the Glia platform. The full context and history of the conversation is also passed along, eliminating the need for the customer to ever have to repeat themselves. 

The KAI virtual assistant has deep financial expertise, which enables interactions to be relevant, intuitive and highly effective. Through partnering with Kasisto, we’re helping financial institutions provide seamless customer support and eliminating the need for customers to ever have to re-explain themselves, a source of notable frustration and inefficiencies. We’re proud to partner with leaders like Kasisto as we continue to empower institutions to reimagine how they serve customers in a digital world.

Dan Michaeli, CEO and co-founder of Glia