The Courage to Use Technology to Lead: A Challenge to the Financial Services Industry

KAS - Industry Challenge paper mockup i.02@2xBanking and financial services – an industry traditionally associated with hallowed ivory towers and physical locations – is undergoing a seismic shift.

In this paper, we explore how intelligent digital assistants, powered by conversational AI, can underpin a banking experience of the future; one that can drive loyalty and personalization and garner efficiencies, while at the same time becoming a critical enabler for the next generation of cognitive banking customer engagement.