Members who regularly interact with Meriwest's Digital Assistant “Scout” are 30% more profitable than the typical digital banking user –
Credit union members enjoy frictionless, and personalized experiences when engaging with their financial institution. With the launch of Scout, Meriwest's KAI-powered digital assistant, they uncovered not only productivity gains within their member care teams but also saw an increase in member profitability.
Read more about Meriwest's journey, through choosing to partner with Kasisto, implementing a digital assistant during a conversion of digital banking platforms, the ROI they are receiving and what their future plans are.