Meriwest Credit Union: Member Engagement that Drives Business Growth


Members who regularly interact with Meriwest's Digital Assistant “Scout” are 30% more profitable than the typical digital banking user –

Credit union members enjoy frictionless, and personalized experiences when engaging with their financial institution. With the launch of Scout, Meriwest's KAI-powered digital assistant, they uncovered not only productivity gains within their member care teams but also saw an increase in member profitability.  

Read more about Meriwest's journey, through choosing to partner with Kasisto, implementing a digital assistant during a conversion of digital banking platforms, the ROI they are receiving and what their future plans are.

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About Kasisto

KAI is the leading conversational AI platform for the financial services industry. Kasisto’s customers include global banks such as J.P. Morgan, Westpac, Standard Chartered, TD, and Nedbank, and US community banks and credit unions such as First Financial Bank, Meriwest and Indiana University Credit Union – and many more. These financial institutions chose KAI for its proven track record in driving business growth and improving the banking experience for consumers and employees. The platform is engaging with millions of consumers and bankers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest conversational AI portfolio in the financial industry and is tightly integrated into the fintech ecosystem through our partnerships with proven technology providers such as FIS, NCR, Q2, and others

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