CASE STUDY
Meet Enbi, an AI-powered member of the Nedbank Contact Centre Team
How Nedbank has reduced live chat volumes by more than 70% while increasing client satisfaction –
This case study explores the ways in which Nedbank is successfully using Kasisto’s conversational artificial intelligence (AI) to improve the banking experience for its clients and to provide valuable support for its client care team.
Read more about how Enbi's capabilities, features and functionality have been specifically designed to enhance client experience and streamline service delivery- resulting in improved client satisfaction levels and business operations.
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About Kasisto
KAI is the leading conversational AI platform for the financial services industry. Kasisto’s customers include global banks such as J.P. Morgan, Westpac, Standard Chartered, TD, and Nedbank, and US community banks and credit unions such as First Financial Bank, Meriwest and Indiana University Credit Union – and many more. These financial institutions chose KAI for its proven track record in driving business growth and improving the banking experience for consumers and employees. The platform is engaging with millions of consumers and bankers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest conversational AI portfolio in the financial industry and is tightly integrated into the fintech ecosystem through our partnerships with proven technology providers such as FIS, NCR, Q2, and others
You can follow Kasisto on LinkedIn