Building the bank of the future isn’t just about what products a financial institution decides to offer, it’s also about the customer experience, maintaining trust, and providing industry leading digital capabilities.
Standard Chartered stands as a financial institution with a focus on innovation and customer service, and an innate desire to leverage the tools and technology needed to deliver transformative digital banking experiences to their customers. Their early investments in digital banking services made them a pioneer in innovation and their use of artificial intelligence, particularly conversational AI, helped them drive a differentiated and exceptional customer service.
This case study will dive deeper into Standard Chartered's:
• Digital transformation journey
• Selection of the right conversational AI partner
• Real business results and ROI