CASE STUDY

A Digital Leader: How Standard Chartered uses AI and a Virtual Assistant to Drive Digital TransformationSCB-landing-page

Building the bank of the future isn’t just about what products a financial institution decides to offer, it’s also about the customer experience, maintaining trust, and providing industry leading digital capabilities.

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Standard Chartered stands as a financial institution with a focus on innovation and customer service, and an innate desire to leverage the tools and technology needed to deliver transformative digital banking experiences to their customers. Their early investments in digital banking services made them a pioneer in innovation and their use of artificial intelligence, particularly conversational AI, helped them drive a differentiated and exceptional customer service.

This case study will dive deeper into Standard Chartered's:
  • Digital transformation journey
  • Selection of  the right conversational AI partner
  • Real business results and ROI

About Kasisto

KAI is the leading conversational AI platform for the financial services industry. Kasisto’s customers include global banks such as J.P. Morgan, Westpac, Standard Chartered, TD, and Nedbank, and US community banks and credit unions such as First Financial Bank, Meriwest and Indiana University Credit Union – and many more. These financial institutions chose KAI for its proven track record in driving business growth and improving the banking experience for consumers and employees. The platform is engaging with millions of consumers and bankers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest conversational AI portfolio in the financial industry and is tightly integrated into the fintech ecosystem through our partnerships with proven technology providers such as FIS, NCR, Q2, and others

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