Welcome to the New Age of Cognitive Banking Customer Engagement

By combining financial data, interaction history, and behavioral data with Kasisto’s industry-leading AI, Enlighten creates hyper-personalized experiences that are gracefully intuitive, proactively insightful, and remarkably intelligent.




Meet KAI, our digital experience platform. KAI is proven to deliver digital experiences that surprise and delight millions of banking customers around the world. Based on industry leading Conversational AI technology, KAI and its virtual assistants help to automate and augment conversational interactions, across any channel, all the time, driving contextual, insightful, and personalized conversations that help build your digital brand.


KAI is trained and ready to host the humanizing experiences today’s customers demand, while intuitively opening doors to deeper customer engagements.

From simple retail transactions to the complex demands of corporate banks and wealth management, your customers want instant, intelligent answers to their questions. To provide this experience you need a digital platform that is robust enough to reason and smart enough to delight. 


Accelerating Digital Innovation in Financial Services

As FIs continue to digitize their customer experiences, they need new ways to differentiate those experiences through personalization. Watch a fireside chat between Kasisto and Capital One as they explore new, more meaningful ways to personalize customer experiences, how to measure their effectiveness and the digital tools they require. 


Shaping the Customer Experience & Driving Long Term Client Engagement

Watch Kasisto, alongside panelists from HSBC, Northern Trust, Asset-Map and Morgan Stanley, explore how wealth management firms and retail banks can work with technology and platform providers to better reach their customer base, new customers, and enhance customer retention. Recorded as part of the Global Wealthtech 2020 Virtual Summit. 


Accelerated Digital Adoption in Banking and the Role of the Virtual Assistant

Watch industry leading financial institutions, Absa and Nedbank and technology leaders, Blue Turtle, and Kasisto for a fireside chat led webinar as they discuss current digital trends and accelerated adoption of virtual assistants within the banking industry, and strategies they are using to meet the ever changing needs of banking customers.  

Learn more about Conversational AI



The ultimate intelligent digital assistant solution. Learn how Enlighten gives you the power to create the most humanizing and engaging digital customer experiences ever.

KAI Consumer Banking

Learn more about KCB, our consumer banking conversational AI solution.                                              


KAI Business Banking

Learn more about KBB, our business banking conversational AI solution.                                                                                                               


KAI Investment Management

Learn more about KIM, our investment management conversational AI solution.

KAI Platform

Learn about KAI 4.0, the leading-edge Conversational AI technology that allows you to create profound interactions.


A Digital Leader: How Standard Chartered Uses AI and a Virtual Assistant to Drive Customer Experiences

Read the full case study to learn about Standard Chartered Bank’s selection process, why Kasisto’s KAI was the chosen solution, and the business opportunities uncovered while optimizing operational costs.




Frost & Sullivan

Banks Win When They Use Virtual Assistants and Intelligent Chatbots Trained to Make Them Successful

This paper outlines the need for conversational AI in financial services to maintain a competitive advantage; looks at the pros and cons of generic versus market-specific solutions; and offers data that demonstrates why firms are better off deploying tools meant specifically for them.




KAI: Continuous learning delivers on the promise of Conversational AI for the Financial Services Industry

David Suendermann-Oeft
Sasha Caskey

Our latest whitepaper does a deep-dive into KAI’s unique Continuous Learning Process. KAI’s unparalleled access to vast amounts of financial training data and ongoing analysis of user experience guarantees the highest quality launch and continuous advancements in the virtual assistant's capabilities. 

Blue Turtle

The Anatomy of Conversational AI

Byron Wolff

What sets Chatbots, Virtual Assistants and Conversational Agents apart, and when would you want to use the one over the other? What are the considerations required when reviewing and evaluating these technologies? Click through to learn more from our partners at Blue Turtle Technologies. 


The Intelligent Digital Assistant

Let’s dive deeper into what an intelligent digital assistant offers and why it stands above the rest.

A Virtual Assistant = Digital Engagement. 




64% of consumers try to use self-service before engaging with an agent. 


Learn more about Digital Transformation


Successful Chatbot Use-Cases and the Importance of Starting with a Focus

What are the benefits of a domain-specific chatbot? What's realistic today, and how can a multi-disciplinary approach help take us to the future of virtual assistants? Our CTO Sasha Caskey sits down with Dan Faggella to answer these questions.


Building Teams That Can Apply AI Successfully

Our CTO, Sasha Caskey, sits down with Emerj Artificial Intelligence Research to answer how enterprises can build the best team in order to apply Virtual Assistants successfully.




A story about democratizing financial services by making it human again.

This podcast interview with Zor Gorelov, Co-founder and CEO of Kasisto, focuses on product innovation that has the power to enable banks of any size grow meaningful and trust-led relationships with their customers in a world that’s increasingly digital.