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Welcome to the New Age of Cognitive Banking Customer Engagement

By combining financial data, interaction history, and behavioral data with Kasisto’s industry-leading AI, Enlighten creates hyper-personalized experiences that are gracefully intuitive, proactively insightful, and remarkably intelligent.



A cloud based, pre-built, pre-trained and pre-configured digital assistant delivered with a reassurance program

Making a bold move to digital was never this simple. 





Meet KAI, our digital experience platform. KAI is proven to deliver digital experiences that surprise and delight millions of banking customers around the world. Based on industry leading Conversational AI technology, KAI and its virtual assistants help to automate and augment conversational interactions, across any channel, all the time, driving contextual, insightful, and personalized conversations that help build your digital brand.


KAI is trained and ready to host the humanizing experiences today’s customers demand, while intuitively opening doors to deeper customer engagements.

From simple retail transactions to the complex demands of corporate banks and wealth management, your customers want instant, intelligent answers to their questions. To provide this experience you need a digital platform that is robust enough to reason and smart enough to delight. 


The State of Interactive Digital Assistants in Banking: Coming of Age (But Still Dealing With Growing Pains)

Guest speakers, Forrester's Principal Analyst, Peter Wannemacher and Westpac's Chief Digital Officer, Jason Hair, discuss:

  • Where we’re at: The last three years have revealed the opportunities – and threats – of digital experiences and interactive digital assistants in banking
  • Why this matters: Digital experiences are driving business growth in banking
  • What better looks like: Best practices and emerging shifts in interactive digital assistants (in banking and beyond)
  • Where we’re headed: Predictions and recommendations for banking providers
With Digital Assistants...Personality Matters!

A digital assistant can help you to manage your contact center volume and grow your business … but did you know it can also be the best ambassador for your brand?

Join BankSouth, Kasisto and NCR for an interactive, live webinar as we explore how digital assistants are able to become your financial institution’s best digital employee. BankSouth will share their story of Rita, a smart and sassy KAI-powered digital assistant who has reshaped their customer experiences, across both digital and physical channels. 

Banking on Artificial Intelligence:AI’s Role in the Future of Digital-First

Digital banking experiences need to be ubiquitous, engaging and frictionless. But to what extent does the experience need to be insightful, intuitive and intelligent, too? Uncertainty remains around how best to operationalize an AI-powered digital banking experience and employ AI to transform the banking engagement model. Learn more about the role of AI in digital-first banking, where the industry is headed and what it takes to succeed.




Meeting Today’s Customer Demand: A Digital Assistant that can take you from Goal to Reality in 30 Days

Meet Kasisto + Engageware: a new digital-first customer self-service solution designed for mid-sized financial institutions that delivers:

  • A true self-service solution: 50% reduction in cost-to-serve & increase CX
  • Transactional functionality: customers can easily reference & update their own information
  • Automated support: 90% containment rate
  • Less than 30 days to implement, with minimal internal resources.
Learn more about Conversational AI



The ultimate intelligent digital assistant solution. Learn how Enlighten gives you the power to create the most humanizing and engaging digital customer experiences ever.

KAI Express

Learn more about KAI Express, our cloud-based, pre-built, pre-trained and pre-configured digital assistant.

KAI Consumer Banking

Learn more about KCB, our consumer banking conversational AI solution.                                              


KAI Business Banking

Learn more about KBB, our business banking conversational AI solution.   


KAI Investment Management

Learn more about KIM, our investment management conversational AI solution.

KAI Platform

Learn about KAI 4.0, the leading-edge Conversational AI technology that allows you to create profound interactions. 


The Banking CMO's Guide to Amazing Banking ExperiencesHeading

Kasisto's latest guide, "The Banking CMO's Guide to Amazing Banking Experiences," gives a detailed overview of navigating the industry's greatest challenge, the transition to digital experiences. Learn more!

The Chatbot Journey: Making Intelligent Digital Assistants Integral Members of the Team

Chatbots and intelligent digital assistants have come a long way in banking in just a few short years (actually, they were the longest years of our lives)

The phases of persuasion and speculation about the value of digital assistants are over. Financial institutions now NEED to understand and ensure the successful deployment of their digital assistant. 

Case Study: It's not a "bot" it's the face of your financial institution.

In this case study, we explore the successes BankSouth has enjoyed and how intelligent digital assistants (IDAs) will continue to evolve, gain acceptance and popularity among financial institutions. IDAs result in a superior digital experience and happier customers who buy more, stay longer and are ultimately more profitable.

The Courage To Lead

A Challenge to the Financial Services Industry

In this paper, we explore how intelligent digital assistants, powered by conversational AI, can underpin a banking experience of the future; one that can drive loyalty and personalization and garner efficiencies, while at the same time becoming a critical enabler for the next generation of cognitive banking customer engagement.

A Digital Leader

How Standard Chartered Uses AI and a Virtual Assistant to Drive Customer Experiences

Read the full case study to learn about Standard Chartered Bank’s selection process, why Kasisto’s KAI was the chosen solution, and the business opportunities uncovered while optimizing operational costs.



Frost & Sullivan

Banks Win When They Use Virtual Assistants and Intelligent Chatbots Trained to Make Them Successful

Learn why conversational AI in financial services gives a competitive advantage; the pros and cons of generic versus market-specific solutions; and why firms are better off deploying tools meant specifically for them.



KAI: Continuous Learning

Continuous learning delivers on the promise of Conversational AI for the Financial Services Industry

A deep-dive into KAI’s unique Continuous Learning Process. KAI’s unparalleled access to vast amounts of financial training data and ongoing analysis of user experience guarantees the highest quality launch and continuous advancements in the virtual assistant's capabilities. 



READY --- SET --- GO!
A Personalized Digital Banking Assistant in 30 Days! Our three-phase process makes it simple.

Buy vs. Build

What is the true effort behind delivering a digital assistant?


The Intelligent Digital Assistant

Let’s dive deeper into what an intelligent digital assistant offers and why it stands above the rest.

A Virtual Assistant = Digital Engagement



Learn more about Digital Transformation


Successful Chatbot Use-Cases and the Importance of Starting with a Focus

What are the benefits of a domain-specific chatbot? What's realistic today, and how can a multi-disciplinary approach help take us to the future of virtual assistants? Our CTO Sasha Caskey sits down with Dan Faggella to answer these questions.


Building Teams That Can Apply AI Successfully

Kasisto CTO, Sasha Caskey, sat down with Emerj Artificial Intelligence Research to answer how enterprises can build the best team in order to apply Virtual Assistants successfully.





A story about democratizing financial services by making it human again

This podcast interview with Zor Gorelov, Co-founder and CEO of Kasisto, focuses on product innovation that has the power to enable banks of any size grow meaningful and trust-led relationships with their customers in a world that’s increasingly digital.